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Doing business with a company on the Internet can be a very impersonal process. Nothing is more frustrating than sending off an email to a company to get help only to wait for a week to get back an impersonal email with a pre-canned response that doesn’t address the actual question. Flat-Plan is different. A real person with a real name will respond to your question promptly. Since we’ve been in your shoes, we always try to treat our customers as friends, and try to understand they are looking to us for real help within whatever problem or question they have.